Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

If you receive your order and “change your mind” because it’s not fit for your purpose, you must contact us within 5 business days of delivery. If the products have not been used and still in original packaging, we will happily sort things out for you.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return for a 'change your mind' purchase please email us at hello@foundonbathlane.com.au with your request. Once your return has been accepted you may return the item at your cost. Once it has been received in its original undamaged condition a refund will be processed using your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@foundonbathlane.com.au

Damages and issues

We are all human and sometimes products do get damaged. So please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return, for a damaged in transit item, you can contact us at hello@foundonbathlane.com.au with pictures of your damaged item. Once your return has been accepted a refund will be processed using your original payment method or if you wish a replacement item can be sent.

Exceptions / non-returnable items 

Customer products (such as special orders or personalized items) cannot by returned so please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale, clearance or discontinued items or gift cards.